Easton Training Center

Easton Training Center

The GM Blueprint

How we run our academies — the standards, systems, meetings, tools, and playbooks that make an Easton GM. New to the seat? Start with the track. Been here a while? Everything is three clicks away.

Tools

Interactive — open them, use them, nothing to install.

Weekly Funnel Diagnostic Live data

Paste your Monday snapshot, get the read: where the leak is, how the week stacks against your own history, and what to fix.

Front Desk Sales Evaluation

Score a mystery shop or a training roleplay against the Easton sales standard. Weighted, percentage-based, GM summary built in.

Incident Playbooks

The first 30 minutes of the eight worst days a GM has. Fill in your Academy Quick Card, then print one for the front desk binder.

SOP Library

Every standard operating procedure, searchable by what you're trying to handle — "chargeback," "sick coverage," "belt system."

Standards & Operating Rhythm

The non-negotiables. What we hold, and how often we meet to hold it.

Gold Standards of Customer Service

The Credo, the Three Steps of Service, Our Commitment, and the leadership questions. Where every other page on this site starts.

Required Meeting Structure

Every required meeting at every leadership level, on one cadence board. Structured meetings run on the L10 format. Non-negotiable.

Start Here — The New GM Track

Your first weeks in the seat, in order. Check things off as you go — progress saves on this device. Experienced GMs: this doubles as a self-audit; anything you can't check with a straight face is worth a second look.

Onboarding Track

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Week 1 — The Standard

Week 2 — The Sales System

Weeks 3–4 — Your Team

Ongoing — The Rhythm

Downloads

Templates get copied, never edited in the original. Name your copy for your academy and the month.

Easton Sales Tutorial — the full enrollment conversation, with video linksdocx 90-Minute Sales Training Outline — what happens, minute by minutedocx GM Facilitation Guide — how to run the training sessiondocx Roleplay Script Packet — print for sessionsdocx Required Meeting Structure — printable copy of the standarddocx GM Task List — daily, weekly, every-two-weeksxlsx Credit Card Audit — copy monthly; the 15-minute auditxlsx Academy Depth Chart — succession, bench strength, People Analyzerxlsx Gold Standards Slide Deck — for presenting to your teampdf