Easton GM Station · Operating Rhythm
These meetings are the heartbeat of every academy. They are vital to each academy's success, and they happen at every location, at every leadership level, on this cadence.
Non-negotiableEvery meeting in the system, placed by how often it happens. Red cards are structured meetings run on the L10 format; gold cards are organic connection time — scheduled on the GM's calendar, casual for everyone else.
| Meeting | Cadence & length | Requirements |
|---|---|---|
| Academy Meeting | Every 2 weeks · 1–1.5 hrs | Full leadership sync: GM, DHs, DFI, AOD. Run on the L10 format. |
| Same Page: GM + AOD | Weekly · 30–60 min | The GM's tightest loop. Weekly, no exceptions. |
| Same Page: GM + DHs | Monthly · 30–60 min each | One-on-one with each Department Head. Every other month is the floor, not the target. |
| Front Desk Team Meeting | Every 2 weeks · 1.5 hrs | Every meeting includes live roleplay in front of the group, with critique and feedback from the DFI and the group, and a review of metrics and goals — with discussion whenever goals aren't being met. Score roleplays with the Front Desk Sales Evaluation tool. |
| Department Meetings | Monthly (every other month minimum) | Each DH with their instructors, run on the L10 format. The GM attends at least one department meeting per quarter to keep quality high and make sure things aren't going sideways. |
| Leadership Offsite | Twice a year · 3–5 hrs | GM, DHs, AOD, DFI. Strategy, team health, and the SWOT exercise from the Gold Standards. |
| Organic 1:1s | FIS: quarterly · Instructors: twice a year | Coffee, walks, real connection. These should feel organic to the team — but they're scheduled on the GM's calendar so they actually happen. |
Meeting frequency needs to increase — especially same pages — whenever team health and camaraderie are off. It is very important to show people how much you value your time with them.
If meetings feel uninspired, the answer isn't fewer meetings. Inject them with your own inspiration and set higher expectations for participation. These meetings are vital to each academy's success.
